Business Process Management

Biopharmaceutical companies face immense pressure to reduce drug development costs. Complex, inefficient and ineffective business processes can create bottlenecks, confusion and duplication of effort.

GCR has a dedicated team of process improvement and change management experts to help organisations gain a clear understanding of their business processes in order to transform their business.

We work with clients to identify and address business challenges and develop innovative solutions that improve business performance, reduce cost and mitigate risk.

Our problem-solving expertise and hands-on experience enables us to tailor our approach to our clients’ specific needs and deliver a strong foundation for continuous improvement.

business process management

Measurable Benefits

We bring a clear understanding of success measures to the start of every project. Our experts help identify key performance and quality indicators, which are refined during the design phase and are used following implementation to assess how well the project has delivered against its objectives resulting in:

  • Increased revenue, reduced costs and improved collaboration
  • Reduced operational costs within your organisation by optimising efficiency, effectiveness and quality
  • Enhanced business performance, profitability and customer satisfaction by identifying and addressing internal business challenges

Process Excellence in Action

GCR’s process improvement team has crafted the following solutions, which have demonstrated significant benefits to our clients:

  • Redesigned a site activation process, which delivered a 40 percent reduction in site startup cycle time
  • Defined and deployed a standardised electronic filing system for a global organisation, leading to significant time savings
  • Conducted a thorough evaluation of the value of the FDA’s surveillance system for capturing spontaneous adverse event reports to support safety-related regulatory actions. The GCR team was rated “exceptional” in its ability to identify and resolve technical problems quickly and effectively, proposing and implementing alternative solutions to the numerous technical challenges encountered during this unique research project
  • Introduced an investigational site re-certification process that saved significant time, resources and costs